Below is a list of FAQ's (Frequently Asked Questions). Please feel free to scroll down and look them over. If your question is not answered below, please take a minute to visit our Contact Us page and ask us your question there. We will respond to your question, via email, as soon as possible.

• My order arrived damaged. What do I do?

You have 3 days from the day the item is received to notify/contact us. All original packing and materials must be kept, along with the damaged item. We offer a retrieive & reship, or a retrieve & refund policy. We do not offer a refund and allow you to keep the item.

• What do I do if I did not receive an order confirmation via email?

You can use the Contact Us page on our site to notify us that no order confirmation was received, and we will make sure to get that to you right away.

• How do I verify the status of my order?

After you receive your order confirmation email, containing your order number, you can visit our Home page and choose the "Track Your Order" option at the top of the screen. Simply enter your order number, in the field provided, and the details of your order's status will be displayed. You will be able to check the current status of your order there.

• How do I verify the status of my shipment?

When your order is shipped, you will receive an email stating this. This email will also contain your UPS Tracking Number. This number will allow you to go online, to UPS.com, and track your order during the shipping process.

• What happens after I place my order?

After you place your order with us, you will receive an order confirmation email, and we will process your order. When your order is shipped, we will charge your credit card and send you an email stating that your order has been shipped. This email will also contain your UPS Tracking Number. This number will allow you to go online, to UPS.com, and track your order during the shipping process.

• How can I make a change to my order?

You may call us at (517) 829-2265 and let us know you need to make changes to any order, prior to it being processed. After an order is processed we will have to contact UPS to attempt changes, and there are fees involved.

• How can I cancel my order?

Any order may be cancelled prior to shipping. You will need to call us at (517) 849-2265, and let us know you would like to cancel the order. However, if the order has already been shipped, there is no way for us to stop it. Please make sure you notify us immediately when you need to cancel an order.

• Do you offer Next Day delivery?

Yes, we do offer Next Day delivery, for an additional charge. The Next Day charge can be seen in the description of each & every product on our site.

• What if no one is home when my order is delivered?

This situation is handled at UPS's discretion. If the UPS driver feels it is safe to leave your package, he will. Otherwise he will leave a yellow tag on the door asking you to waive the release, and then he will leave it the next day. However, he will not leave a package at an apartment buildling without someone there to receive it.

• Can I be issued a refund if a wrong/incomplete address is provided?

No, you will not. In fact, when there is an unsuccessful delivery attempt due to a wrong/incomplete address, we get charged $10 from the carrier. We will pass this charge on to you. We would like for all of our customers to receive what they paid for, when they are expecting it. In order to accomplish this, we ask that you take an extra minute when placing your order, to make sure you have provided us with a complete & correct address. The is especially true if the bill to address and the ship to address are different.

• How can I change a wrong/incomplete address?

You will need to call us at (517) 849-2265 as soon as you realize the mistake. As long as the order has not yet been processed, we will be able to change the incorrect address information. If the order has already been processed, we will make sure you have the correct tracking number, and you can contact UPS yourself, to correct it.

• Can I send a gift to an office building?

Yes, you can, as long as you provide us with the complete company name, address and suite number (if applicable). Please make sure you always provide a complete & correct address for any and all orders placed.

• Can I send a gift to an apartment building?

Yes, you can, as long as the apartment number is given during the order process. Please make sure you provide us with a complete & correct address for any and all orders placed.

• Can I ship baskets to Alaska & Hawaii?

Yes, we do offer UPS Ground & UPS Next Day options for shipping to Alaska & Hawaii, for an additional charge. You can view the addtional charges for these options on our Shipping page. You will find these shipping options available during the checkout process. You will simply need to choose these options at checkout time, and the charges will be added automatically to your order.

• What are the additional fees to ship to Alaska & Hawaii?

The additional fees for shipping to Alaska & Hawaii can be viewed on our Shipping page. You will see these shipping options when you checkout and the additional fees will be added automatically, during the checkout process.

• What are the additional fees for Saturday Deliveries?

We do offer the UPS Saturday Delivery option, which you can choose during the checkout process. The fee will be added automatically when this option is chosen. There is a $15.50 charge added to the Next Day Air price given in each product description.

• What forms of payment do you accept?

At the present time, we accept: Visa, MasterCard & Discover. We are looking into adding more payment options in the future, to give our customers more options at checkout time.

• Is it safe to use my credit card online?

Yes, it is. Our site is secured by VeriSign & Security Metrics. Our customers' financial protection, when purchasing from our site, is of the utmost importance to us. We will always use all security resources available to us, to insure this. After all, as online consumers ourselves, we know how you feel about your credit card safety.

• When will my credit card be charged?

We will charge your credit card when your order is shipped. When you enter your card information into our order screen, it gives us an approval for funds, however the actual charge will not be put through until your order is shipped.

• Is sales tax charged?

Since we are located in Michigan, we do have to charge 6% sales tax on any orders that are being delivered to Michigan. If you enter a Michigan address for your "Ship To" address, you will automatically be charged this sales tax.

• How do I remove my information from your mailing list?

You can visit our Unsubscribe page to remove your information from our mailing list. If for any reason, you still receive emails from us after you unsubscribe, please let us know and we will remove you manually from our database.

• What is your return policy?

Our complete return policy, along with all guidelines & exceptions, can be viewed on our Returns Policy page.

• Do you offer sugar-free gift baskets?

At this time, we do not have any sugar-free baskets available. However, we will soon be offering them for those customers who prefer this option.

• Do you offer Kosher gift baskets?

At this time, we offer one Kosher gift basket choice. However, we will soon be offering several of them. Please check out our Holiday Baskets to view this choice.